Business Development Client Manager

2 days ago

Gandhinagar, Gujarat, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Relationship Manager Job Description

We are seeking a seasoned and ambitious Customer Relationship Manager to drive growth through strategic partnerships with our valued clients. In this pivotal role, you will be responsible for fostering lasting relationships by delivering exceptional service, staying attuned to client needs, and presenting tailored solutions that meet their evolving requirements.

Main Responsibilities:

  • Develop and maintain robust relationships with existing clients via regular communication and follow-up.
  • Gain a deep understanding of client needs and preferences, and provide recommendations on products or services that align with their objectives.
  • Identify opportunities to increase revenue through cross-selling and upselling initiatives.
  • Maintain accurate client data and activity records within our CRM system.
  • Manage client queries and complaints in a prompt and effective manner, ensuring optimal satisfaction levels.
  • Promptly inform clients about new products, promotions, and other relevant updates.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Stay up-to-date with industry trends, best practices, and product knowledge to deliver informed advice and guidance.

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in a customer-facing role with a track record of achieving high levels of customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Strong organizational skills, with the ability to manage multiple tasks and priorities.
  • Proficiency in using CRM software and other sales tools.
  • Knowledge of the latest industry trends and best practices in customer relationship management.
  • A positive and proactive attitude, with a strong work ethic and desire to learn and grow.

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