Technical Specialist

4 days ago

Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 7,00,000 - ₹ 9,00,000
Job Title: Support Engineer (Microsoft 365)

About our organization:

We are a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions.

We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

Our team is looking for enthusiastic and customer-focused Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills.

This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of Office365 admin portals.

  • Serve as the first point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.

Required Skills & Qualifications:

  • Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Knowledge of Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
  • Strong problem-solving and communication skills.
  • Ability to work in a team environment and provide excellent customer service.

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