Airline Support Expert

2 weeks ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Welcome to our airline team where ambitions take flight.

This is an exciting opportunity to join our Contact Centre in Ahmedabad, India, and become part of the dynamic aviation industry.

As a Customer Service Representative, you will deliver outstanding service across multiple communication channels including telephone, email, and web chat. You will play a vital part in ensuring customer satisfaction at every interaction, while supporting sales and service functions.

Key Responsibilities:

  • Respond professionally to customer queries and calls.
  • Promote and sell travel products and services.
  • Create new reservations, modify existing bookings, and process ticketing/refunds.
  • Provide accurate fare quotes and apply rules of carriage.
  • Escalate complex queries to senior team members when required.

You will undergo comprehensive training on GDS systems, products, and policies. Our team of experienced trainers will guide you through every step of your learning journey.

Become Part of an Extraordinary Journey

Here, your skills, imagination, and ambition will shape a rewarding career with limitless opportunities. Join us and together, we achieve the impossible.

Benefits Include:

  • A competitive salary package.
  • Travel perks and allowances.
  • Health insurance.
  • Relocation support (for those outside Ahmedabad).
  • Transportation for night shifts.
  • Annual leave and other benefits as per local labor law.

About You:

  • High school qualification (or higher) with at least 2 years of experience in airline reservations, ticketing, airport check-ins, or customer service.
  • Proficiency in a GDS system (Amadeus preferred). IATA or Airline Basic Tariff certification is an added advantage.
  • Strong computer literacy and typing skills.
  • Excellent written and spoken English with strong listening and communication abilities.
  • Customer-focused, adaptable, and able to perform under pressure.
  • Flexible to work shifts and relocate to Ahmedabad if required.

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