Customer Support Expert

2 weeks ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000
Enterprise Technical Consultant

We are seeking a skilled and customer-focused Enterprise Technical Consultant to join our team. The ideal candidate will be responsible for providing high-quality support to customers who have subscribed to our premium support offerings.

As an Enterprise Technical Consultant, you will play a critical role in ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues promptly, and escalating issues as needed to ensure customer satisfaction.

Responsibilities:
  • Develop and maintain a deep understanding of Chargebee's multi-product suite to provide expert-level support.
  • Provide exceptional support to customers via various channels, including Email, Chat, Phone, and Slack.
  • Respond to customer inquiries in a timely and accurate manner, meeting tight SLAs.
  • Coordinate with internal teams, including product and engineering, to resolve customer issues quickly and effectively.
  • Document solutions in our knowledge base to enhance our customer self-serve capabilities.
  • Be an active member of product squads and provide valuable feedback from customer interactions to inform product development.
  • Share knowledge by hosting internal trainings and workshops.
Qualifications:
  • Previous experience in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager (good to have).
  • Good understanding of RestAPIs and ability to run/test API calls.
  • Understanding of HTML/JS and ability to articulate technical concepts to a non-technical audience.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and ability to think quickly under pressure.
  • Ability to work independently and as part of a team.
  • Customer-centric mindset and passion for delivering exceptional service.

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