Customer Support Expert

2 days ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, ensuring that customers receive timely and effective solutions to their queries.

Key Responsibilities:
  • Personalized Attention: To offer personalized attention to customers, understanding their individual needs and providing tailored solutions.
  • Multilingual Communication: To communicate effectively with clients who speak different languages, breaking down language barriers and ensuring a seamless experience.
  • Jira Understanding: To possess a solid understanding of Jira, utilizing its features to streamline workflows and enhance productivity.
  • Problem Solving: To proactively identify and address customer problems and concerns, seeking innovative and timely solutions.
  • Query Management: To handle inquiries through various channels, including email, online chat, and phone, ensuring accurate and real-time responses.
  • Internal Collaboration: To work closely with other departments to solve complex problems and ensure a cohesive customer experience.
  • Request and Incident Management: To manage all requests and incidents in a timely manner, prioritizing tasks and meeting deadlines.
  • SLA Understanding: To have a deep understanding of Service Level Agreements (SLAs) and related concepts, ensuring compliance and excellence.
  • Communication and Documentation: To maintain regular communication with customers, identifying opportunities for system enhancements and providing detailed records of customer interactions.

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