Senior Client Service Project Manager

2 days ago

Agra, Uttar Pradesh, India beBeeProjectManagement Full time ₹ 15,00,000 - ₹ 20,00,000

Job Overview

As a valuable member of our organization's business division, you will play a pivotal role in delivering exceptional service to clients while driving team revenue growth.

Key Responsibilities:

  • Manage project execution and ensure timely delivery to meet client expectations.
  • Develop a comprehensive understanding of client research needs and objectives.
  • Design and develop research instruments, such as screener questions, discussion guides, and research stimuli materials.
  • Train data collection teams and conduct qualitative research methods, including In-depth Interviews, Focus Group Discussions, and Ethnographies.
  • Monitor data collection and implement quality controls to ensure data accuracy and reliability.
  • Identify issues and provide actionable solutions to data collection teams to optimize project outcomes.
  • Analyze qualitative data and present insights to clients in a clear and engaging manner.

Client Servicing:

  • Manage all client communication efficiently and effectively.
  • Collaborate closely with clients throughout the project lifecycle to ensure mutual understanding and satisfaction.
  • Provide market information and insights to clients to enhance their understanding of local markets.
  • Proactively discuss project issues and offer actionable solutions to clients.
  • Attend client field visits and ensure smooth project operations.
  • Work collaboratively with colleagues to achieve project goals and objectives.

Essential Skills/Competencies:

  • Proficient in Microsoft Office Suites, including Word, Excel, and PowerPoint.
  • Excellent written and verbal communication skills to effectively interact with clients and colleagues.
  • Strong inter-team management skills to lead and motivate team members.
  • Able to derive qualitative insights and construct engaging research reports to present to clients.
  • Willinngness to travel across locations for project management and client visits.
  • Experience servicing international clients is highly valued.

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