
Customer Experience Specialist
1 week ago
We are seeking a detail-oriented and skilled Call Quality Analyst to play a key role in our sales excellence team.
This position is responsible for evaluating recorded sales calls against defined quality standards, identifying areas of improvement and providing constructive feedback.
As a Call Quality Analyst, you will be responsible for:
- Evaluating recorded sales calls to identify strengths and weaknesses.
- Providing detailed feedback reports to the Training & Development team.
- Identifying areas of improvement and suggesting practical solutions.
To succeed in this role, you will need:
- 1–3 years of experience in quality analysis, call auditing or training support.
- Strong listening, analytical and reporting skills.
- Ability to provide constructive feedback and suggest practical solutions.
Our company offers a dynamic work environment, opportunities for professional development and a chance to make a meaningful contribution to our team's success and growth.
We strive to create an inclusive and supportive workplace culture that fosters collaboration, creativity and innovation.
Our team members enjoy a range of benefits including flexible working hours, career advancement opportunities and a competitive salary package.
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