Branch Operations Head

2 weeks ago


Navi Mumbai, Maharashtra, India Axis Bank Full time

The Branch Operations Head plays a pivotal role in driving the success of our branches, ensuring seamless customer experiences and efficient daily operations. Key responsibilities include:

  • Leading a team of customer service officers and tellers to deliver exceptional customer service and achieve branch targets.
  • Ensuring compliance with banking rules, regulations, and procedures, and maintaining high service standards.
  • Establishing and strengthening key customer relationships to drive sustained business growth.
  • Monitoring and controlling leakage of income, office accounts, and anti-money laundering risks.
  • Reviewing branch operations reports and tracking exceptional transactions.
  • Handling internal and external audit processes and addressing audit queries promptly.

For success in this role, the ideal candidate should possess:

  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of banking products and services, regulatory guidelines, and norms.
  • Ability to manage complex client situations and handle pressure.

Axis Bank is committed to providing a dynamic and supportive work environment that fosters growth and development. If you are a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.



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