Branch Operations Manager
2 weeks ago
The Branch Operations Head plays a pivotal role in ensuring the smooth functioning of a branch in Axis Bank, overseeing the sales officers and tellers, and driving productivity. The role demands a strong focus on customer satisfaction, efficient operations, and strategic planning to achieve branch targets.
Key Responsibilities:
- Direct daily operations, including cash management, clearing, and customer service, ensuring seamless delivery of services to customers.
- Resolve customer complaints and issues promptly, maintaining high service standards and fostering customer loyalty.
- Establish and nurture key customer relationships, driving sustained business growth and increasing account balances.
- Monitor and control leakage of income, office accounts, and anti-money laundering activities, ensuring compliance with banking regulations.
- Review branch operations reports, track exceptional transactions, and handle internal and external audit processes.
- Ensure that customer service officers are adequately trained on products, processes, and bank policies, enhancing their knowledge and skills.
Qualifications:
The ideal candidate should possess:
- A graduation or post-graduation degree from a recognized institute, with a preference for MBA-Marketing.
- NCFM and AMFI certifications.
Role Proficiencies:
The candidate should possess:
- Knowledge of banking products and services.
- Knowledge of regulatory guidelines and norms.
- Excellent communication skills in both English and the local language.
- Ability to manage complex client situations and make informed decisions.
- Ability to handle pressure and meet deadlines.
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