Branch Operations Manager

3 days ago


Navi Mumbai, Maharashtra, India Axis Bank Full time

The Branch Operations Head plays a pivotal role in ensuring the smooth functioning of a branch in Axis Bank, overseeing the sales officers and tellers, and driving productivity. The role demands a strong focus on customer satisfaction, efficient operations, and strategic planning to achieve branch targets.

Key Responsibilities:

  • Direct daily operations, including cash management, clearing, and customer service, ensuring seamless delivery of services to customers.
  • Resolve customer complaints and issues promptly, maintaining high service standards and fostering customer loyalty.
  • Establish and nurture key customer relationships, driving sustained business growth and increasing account balances.
  • Monitor and control leakage of income, office accounts, and anti-money laundering activities, ensuring compliance with banking regulations.
  • Review branch operations reports, track exceptional transactions, and handle internal and external audit processes.
  • Ensure that customer service officers are adequately trained on products, processes, and bank policies, enhancing their knowledge and skills.

Qualifications:

The ideal candidate should possess:

  • A graduation or post-graduation degree from a recognized institute, with a preference for MBA-Marketing.
  • NCFM and AMFI certifications.

Role Proficiencies:

The candidate should possess:

  • Knowledge of banking products and services.
  • Knowledge of regulatory guidelines and norms.
  • Excellent communication skills in both English and the local language.
  • Ability to manage complex client situations and make informed decisions.
  • Ability to handle pressure and meet deadlines.


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