Branch Operations Manager

4 weeks ago


Navi Mumbai, Maharashtra, India DBS Bank Full time
Job Purpose

This role exists to manage and control the branch operations, ensuring smooth functioning of the branch setup and contributing to achieving the P&L objective. The position would create the second-in-command for the Branch Manager.

The position is expected to accomplish a clean audit rating by handling transactions in line with regulatory and internal guidelines and meeting the expectations of internal and external clients. This role is also expected to supervise and guide staff on all operational & P&L related deliverables.

Key Accountabilities
  • Manage & supervise various functions of Operations of the branch as per defined process notes and in line with regulatory and compliance guidelines.
  • Adherence to agreed TATs with business thereby ensuring customer satisfaction.
  • Manage audit at branch and ensure minimum satisfactory rating at all times.
  • Ensure that the workload distribution is done basis the volumes and transactions are authorised in a timely manner and with Zero errors.
  • Handle exceptions, deferrals and ensure closure within timelines. Ensure MIS and reports are submitted in a timely manner.
  • Maintain filing and documents maintenance as per filing process and quality initiatives taken at branch level.
  • Process & Product improvement and initiatives to be taken through ideation and ensuring zero errors.
  • Support branch target achievement through effective upselling and cross-selling to the customers

Job Duties & Responsibilities
  • Manage & control all operational functions of the branch with zero errors.
  • Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
  • Ensure timely receipt and submission of regulatory and other reports by the Branch.
  • Participate in process improvement exercises within branch/cluster.
  • Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
  • Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stakeholders at regular intervals.
  • Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.
  • Support and ensure delivery of the P&L objective for the branch

Experience
  • Minimum 4 to 6 years' experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.

Education / Preferred Qualifications
  • The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.

Core Competencies
  • Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
  • Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
  • Leadership & management skills

Technical Competencies
  • Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
  • Analytical skills.


  • Navi Mumbai, Maharashtra, India DBS Bank Full time

    Job PurposeThis role is responsible for managing and controlling branch operations, ensuring smooth functioning of the branch setup, and contributing to achieving the P&L objective. The position would create a second-in-command for the Branch Manager.Key AccountabilitiesManage and supervise various functions of Operations of the branch as per defined process...


  • Navi Mumbai, Maharashtra, India DBS Bank Full time

    Job PurposeThis role exists to manage and control the branch operations, ensuring smooth functioning of the branch setup and contributing to achieving the P&L objective. The position would create a second-in-command for the Branch Manager.Key ResponsibilitiesManage and supervise various functions of Operations of the branch as per defined process notes and...


  • Navi Mumbai, Maharashtra, India DBS Bank Full time

    Job PurposeThis role is responsible for managing and controlling branch operations, ensuring smooth functioning of the branch setup, and contributing to achieving the P&L objective. The position would create a second-in-command for the Branch Manager.Key ResponsibilitiesManage and supervise various functions of Operations of the branch as per defined process...


  • Navi Mumbai, Maharashtra, India Axis Bank Full time

    The Branch Operations Head plays a pivotal role in ensuring the smooth functioning of a branch in Axis Bank, overseeing the sales officers and tellers, and driving productivity. The role demands a strong focus on customer satisfaction, efficient operations, and strategic planning to achieve branch targets.Key Responsibilities:Direct daily operations,...


  • Navi Mumbai, Maharashtra, India LMV Financial Services Pvt Ltd Full time

    {"text": "As Branch Operations Manager - Financial Services, you will be responsible for overseeing the efficient and profitable operation of branch activities. In addition to reporting all financial and operations information to company management, you will also identify operational deficiencies and implement plans for improvement.Mandatory Skill Set-1...


  • Mumbai, Maharashtra, India Prov HR Solutions Private Limited Full time

    Job Title: Branch Operations ManagerHiring for a leading bank, we are looking for a Branch Operations Manager to lead the entire branch operational activities of an individual branch. This role is responsible for managing a service team, ensuring regulatory and procedural compliance, and coordinating the audit of the branch.Key Responsibilities:• Lead the...


  • Navi Mumbai, Maharashtra, India Axis Bank Full time

    The Branch Operations Head plays a pivotal role in ensuring the seamless functioning of a bank branch. This key position is responsible for overseeing the daily operations of the branch, including cash management, customer service, and sales. The ideal candidate will possess excellent leadership skills, with the ability to motivate and direct a team of...


  • Mumbai, Maharashtra, India YES BANK Full time

    Branch Operations ManagementAs a key member of the YES BANK team, you will be responsible for managing the day-to-day activities at our branches. This includes overseeing the setup of new branches, ensuring compliance with all regulatory requirements, and maintaining accurate records through our management information systems (MIS) and trackers.Key...


  • Mumbai, Maharashtra, India Prov HR Solutions Private Limited Full time

    Job Title: Branch Operations SupervisorJob Summary: We are seeking a highly skilled Branch Operations Supervisor to lead our team and ensure smooth branch operations.Key Responsibilities:Lead the entire Branch Operational activities of an individual BranchManage a Service Team.Ensure regulatory and procedural complianceCo-ordinate the audit of the...


  • Mumbai, Maharashtra, India Prov HR Solutions Private Limited Full time

    Job Description:Hiring for Prov HR Solutions Private Limited.Designation: Branch Operations ManagerLocation: Not SpecifiedCTC: Maximum 9LExp: Minimum 5 years experience in Banking OperationsKRAs:Lead the entire Branch Operational activities of an individual BranchManage a Service TeamEnsure regulatory and procedural complianceCo-ordinate the audit of the...


  • Mumbai, Maharashtra, India ESAF Full time

    Job OverviewWe are seeking a highly skilled Branch Operations Manager to join our team at ESAF. The successful candidate will be responsible for managing the day-to-day operations of our branch, driving business growth, and ensuring exceptional customer service.Key ResponsibilitiesManage branch operations, including customer service, sales, and marketing...


  • Navi Mumbai, Maharashtra, India LMV Investment Services Pvt Ltd Full time

    {"Responsibilities": "The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities.Key responsibilities include:Leading and managing a team of employees to ensure effective branch operations.Developing and implementing strategies to increase revenue and improve customer...


  • Mumbai, Maharashtra, India techchef consulting india pvt ltd Full time

    Job Summary:We are seeking a highly skilled Branch Operations Manager to join our team at Techchef Consulting India Pvt. Ltd.Main Responsibilities:• Manage branch day-to-day back office operations• Effectively manage existing clients in an efficient manner• Coordinate with branch employees and other departments/offices of our company• Provide...


  • Mumbai, Maharashtra, India techchef consulting india pvt ltd Full time

    We are seeking a highly skilled Branch Co-Ordinator for our Branch office.Major responsibilities include managing day to day back office operations, handling client queries, and ensuring exceptional customer service.The ideal candidate will have excellent communication skills and be able to coordinate with branch employees and other departments/offices of...


  • Mumbai, Maharashtra, India YES BANK Full time

    Branch Operations ManagementAs a key member of our team at YES BANK, you will be responsible for overseeing the day-to-day operations of our specialized branches. This includes managing the setup of new branches, ensuring compliance with all regulatory requirements, and maintaining accurate records through our Management Information Systems (MIS) and...


  • Navi Mumbai, Maharashtra, India Axis Bank Full time

    The Branch Operations Head is a leadership role responsible for managing the customer sales officers and tellers of a branch. The successful candidate will ensure efficient daily operations of the branch and implement strategies to increase productivity and performance levels to achieve the branch's financial targets.Key Responsibilities:Direct daily...


  • Mumbai, Maharashtra, India Axis Bank Full time

    About this RoleAs a Country Branch Operations Head at Axis Bank, you will be responsible for ensuring the sound operation of all retail branches in the country. This is a leadership role that requires establishing a robust framework to manage operations and service delivery.Key Responsibilities• Establish local branch operational procedures incorporating...


  • Navi Mumbai, Maharashtra, India Axis Bank Full time

    The Branch Operations Head plays a pivotal role in driving the success of our branches, ensuring seamless customer experiences and efficient daily operations. Key responsibilities include:Leading a team of customer service officers and tellers to deliver exceptional customer service and achieve branch targets.Ensuring compliance with banking rules,...

  • Branch Manager

    1 month ago


    Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Job Title: Branch ManagerAt IDFC FIRST Bank, we are seeking a highly skilled and experienced Branch Manager to lead our retail banking operations. As a key member of our team, you will be responsible for managing and scaling up our retail banking business, creating strategies to achieve growth targets, and managing operations and resources in a...


  • Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Job Title – Branch Operations CoordinatorFunction – Retail LiabilitiesJob Purpose:The incumbent will provide support to branches centrally with regards to branch launch, audit review, and data management.Key Responsibilities:Handling end-to-end pre- and post-branch launch activitiesProviding MIS support for branchesConducting audit reviews and resolving...