Branch Operations Manager

3 weeks ago


Navi Mumbai, Maharashtra, India DBS Bank Full time
Job Purpose

This role is responsible for managing and controlling branch operations, ensuring smooth functioning of the branch setup, and contributing to achieving the P&L objective. The position would create a second-in-command for the Branch Manager.

Key Responsibilities
  1. Manage and supervise various functions of Operations of the branch as per defined process notes and in line with regulatory and compliance guidelines.
  2. Ensure adherence to agreed TATs with business, thereby ensuring customer satisfaction.
  3. Manage audit at branch and ensure a minimum satisfactory rating at all times.
  4. Ensure that the workload distribution is done basis the volumes and transactions are authorised in a timely manner and with Zero errors.
  5. Handle exceptions, deferrals, and ensure closure within timelines. Ensure MIS and reports are submitted in a timely manner.
  6. Maintain filing and documents maintenance as per filing process and quality initiatives taken at branch level.
  7. Process and Product improvement and initiatives to be taken through ideation and ensuring zero errors.
  8. Support branch target achievement through effective upselling and cross-selling to the customers
Requirements
  1. Minimum 4 to 6 years' experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
  2. The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
Core Competencies
  1. Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
  2. Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
  3. Leadership & management skills


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