Branch Relationship Head

2 days ago


Mumbai, Maharashtra, India Axis Bank Full time

The ideal candidate will be responsible for leading a team of 5-7 Relationship Managers and guiding them to deliver exceptional customer experiences. Key responsibilities include managing customer portfolios, reviewing RM performance, and driving initiatives to improve book growth, cross-sell, and customer satisfaction.

Key Responsibilities:

  • Manage a team of 5-7 RMs to meet organizational goals of liability book growth, fee income, and portfolio quality metrics
  • Guide and mentor RMs to deliver superior customer experiences
  • Ensure RMs meet the right set of customers and follow the operating rhythm cadence
  • Carry out regular supervisory review cadence
  • Joint calls with mapped RMs to augment business conversions
  • Customer complaints and service issues management
  • Focus on portfolio quality through customer segment fitment and balance growth
  • Drive RMs to broad-base customer relationship management
  • Provide clarity of business objectives to mapped RMs
  • Monitor sales and service processes of RMs
  • Complete ownership of KRAs of mapped RMs and Senior RMs
  • Manage and control attrition in the NTB and ETB mapped book of RMs
  • Increase liability book size of NTB and ETB customers mapped to RMs
  • Improve product per customer/family by guiding RMs on operating rhythm and sales process
  • Enhance and retain customer profitability by capturing larger share of wallet
  • Ensure all customers are accurately profiled
  • Ensure right products and investment advisory services are provided to customers by mapped RMs
  • Ensure RMs are trained and well-equipped with data and products to handle customer requirements and service requests
  • Recruitment and training of the relationship management team
  • Ensure timely certifications for all mapped RMs
  • Work closely with Branch Heads, Cluster Heads, and Circle Business Managers to design action plans and drive CO agendas, initiatives, and organizational goals
  • Aggressively work with different products teams to generate business from the mapped book of RMs
  • Assist RMs to accelerate NTB acquisitions by building referrals and pipeline for new accounts

Qualifications:

Optimal qualification for success on the job is:

  • Post-grad required
  • 7-9 years+ experience in Banking/Financial services preferably in branch banking role and who has been in a leadership role of a similar nature

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

Knowledge

  • Knowledge of banking sector
  • Banking products and process knowledge
  • NRI Product and Regulatory knowledge

Leadership

  • Ability to manage a team of 5-7 RMs, should be able to collaborate with different branch banking and CO roles

Skills

  • Sales and Influencing Skills, Planning and Organizing Skills, Good Writing Skills, Comfort with Power Point and Excel, Fluency in English and Good Inter-Personal Skills

Abilities

  • Should be a self-motivated, capable of collaborating, networking and influencing various stakeholders and departments to get the work done


  • Mumbai, Maharashtra, India Axis Bank Full time

    Job Title: Branch Relationship HeadAxis Bank is seeking a highly skilled and experienced Branch Relationship Head to join our team. As a key member of our Branch Banking team, you will be responsible for managing a team of 5-7 Relationship Managers and guiding them to deliver exceptional customer experiences.Key Responsibilities:Manage a team of Relationship...

  • Branch Head

    1 week ago


    Mumbai, Maharashtra, India DBS Bank Full time

    Job Title: Branch HeadDBS Bank is seeking a highly skilled and experienced Branch Head to lead our team in Bandra. As a key member of our Consumer Banking Group, you will be responsible for driving business growth, enhancing customer relationships, and ensuring compliance with regulatory requirements.Key Responsibilities:Develop and implement branch...

  • Branch Head

    7 days ago


    Mumbai, Maharashtra, India DBS Bank Full time

    Job Title: Branch HeadDBS Bank is seeking a highly skilled and experienced Branch Head to lead our team in achieving exceptional customer service, proactive sales environment, and seamless back-office operations.Key Responsibilities:Drive overall business growth by ensuring exceptional customer service, proactive sales environment, and seamless back-office...


  • Mumbai, Maharashtra, India ESAF Full time

    Job SummaryAs a Branch Head/Branch Operations Manager at ESAF, you will be responsible for driving the growth of our banking business at the branch level. This involves developing and implementing business strategies, providing exceptional customer service, and building strong relationships with high net worth individuals and organizations. You will also be...


  • Navi Mumbai, Maharashtra, India Axis Bank Full time

    The Branch Operations Head plays a pivotal role in ensuring the seamless functioning of a bank branch. This key position is responsible for overseeing the daily operations of the branch, including cash management, customer service, and sales. The ideal candidate will possess excellent leadership skills, with the ability to motivate and direct a team of...


  • Mumbai, Maharashtra, India Axis Bank Full time

    About the RoleThe Country Branch Operations Head is a leadership position responsible for ensuring the sound operation of all retail branches in the country. This role reports to the Network Coverage Head - Affluent Banking and is accountable for establishing a robust framework to manage operations and service delivery.Key ResponsibilitiesEstablish local...


  • Navi Mumbai, Maharashtra, India Axis Bank Full time

    The Branch Operations Head at Axis Bank is responsible for managing the customer sales officers and tellers of a branch, ensuring efficient daily operations, and implementing strategies to increase productivity and performance levels to achieve the branch's financial targets.Key Responsibilities:Direct daily operations such as cash management, clearing,...


  • Navi Mumbai, Maharashtra, India Axis Bank Full time

    The Branch Operations Head is a leadership role responsible for managing the customer sales officers and tellers of a branch. The successful candidate will ensure efficient daily operations of the branch and implement strategies to increase productivity and performance levels to achieve the branch's financial targets.Key Responsibilities:Direct daily...

  • Branch Manager

    1 week ago


    Mumbai, Maharashtra, India Star Worldwide Group Full time

    Job Title: Branch HeadAbout the Role:We are seeking an experienced Branch Head to join our team at Star Worldwide Group. As a key member of our operations team, you will be responsible for leading our warehouse operations and driving business growth within our retained accounts.Key Responsibilities:Develop and implement strategies to drive new business and...

  • Branch Manager

    6 days ago


    Mumbai, Maharashtra, India Star Worldwide Group Full time

    Job Title: Branch HeadJob Summary:We are seeking an experienced Branch Head to lead our warehouse operations in Mumbai. The successful candidate will be responsible for driving business growth, ensuring efficient logistics, and maintaining high standards of customer service.Key Responsibilities:Develop and implement strategies to drive new business and...


  • Mumbai, Maharashtra, India Axis Bank Full time

    About the RoleAs a Country Branch Operations Head at Axis Bank, you will be responsible for ensuring the sound operation of all retail branches in the country. This is a leadership role that requires strategic thinking and the ability to establish a robust framework for managing operations and service delivery.Key ResponsibilitiesEstablish local branch...

  • Branch Manager

    16 hours ago


    Mumbai, Maharashtra, India Writer Business Services Pvt Ltd Full time

    Job SummaryThe Branch Manager will be responsible for driving short-term and long-term growth strategies for the branch, ensuring it achieves its Annual Operating Plan (AOP) targets. This includes managing revenue, profitability, cash flow, quality, and compliance, while maintaining operational efficiency and client satisfaction.Key ResponsibilitiesBusiness...

  • Branch Manager

    7 days ago


    Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Job Title: Branch ManagerAt IDFC FIRST Bank, we are seeking a highly skilled and experienced Branch Manager to lead our retail banking operations. As a key member of our team, you will be responsible for managing and scaling up our retail banking business, creating strategies to achieve growth targets, and managing operations and resources in a...


  • Navi Mumbai, Maharashtra, India DBS Bank Full time

    Job PurposeThis role is responsible for managing and controlling branch operations, ensuring smooth functioning of the branch setup, and contributing to achieving the P&L objective. The position would create a second-in-command for the Branch Manager.Key AccountabilitiesManage and supervise various functions of Operations of the branch as per defined process...


  • Navi Mumbai, Maharashtra, India DBS Bank Full time

    Job PurposeThis role exists to manage and control the branch operations, ensuring smooth functioning of the branch setup and contributing to achieving the P&L objective. The position would create the second-in-command for the Branch Manager.The position is expected to accomplish a clean audit rating by handling transactions in line with regulatory and...


  • Mumbai, Maharashtra, India M&G Full time

    Job Title: Head - International Statutory ReportingJob Summary:We are seeking a highly skilled and experienced Head of International Statutory Reporting to join our team at M&G Global Services. As a key member of our finance team, you will be responsible for leading the production of statutory, regulatory, and tax-driven financial reporting across our...


  • Mumbai, Maharashtra, India Stridea Head Full time

    Marketing ManagerWe are seeking a highly skilled and experienced Marketing Manager to join our team at Stridea Head. As a key member of our marketing team, you will be responsible for driving the growth of our inbound sales channels and contributing to the development of our business.Key ResponsibilitiesMarket Research and AnalysisIdentify new business...

  • Branch Manager

    1 week ago


    Mumbai, Maharashtra, India OppenheimerFunds Distributor, Inc Full time

    Job DescriptionJob Title: Branch ManagerJob Summary: We are seeking a highly motivated and experienced Branch Manager to join our team. The successful candidate will be responsible for leading a team of sales professionals and driving business growth through strategic planning and execution.Key Responsibilities:Lead a team of sales professionals to achieve...


  • Mumbai, Maharashtra, India ESAF Full time

    Job Title: Relationship Officer MSMEJob Summary:We are seeking a skilled Relationship Officer MSME to join our team at ESAF. The successful candidate will be responsible for generating working capital business by closely working with retail branches, leading generation and conversion, and achieving set business targets through multiple branches.Key...


  • Mumbai, Maharashtra, India Writer Corporation Full time

    Job SummaryWe are seeking a highly experienced and skilled Branch Manager to lead our Mumbai and Pune branches. The successful candidate will be responsible for driving the growth strategy for the branch, leading and managing the branch AOP targets, and ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesDrive sales in the...