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Senior Progress Application Support Specialist
2 weeks ago
Progress Openedge Support
About the RoleWe are seeking an experienced Application Support Engineer with strong knowledge of Progress Openedge (ABL/4GL) to join our team. The successful candidate will be responsible for providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications.
Key Responsibilities- Provide L2/L3 support for applications built on Progress Openedge.
- Monitor application performance and ensure system availability.
- Analyze and resolve incidents, service requests, and problem tickets within SLAs.
- Perform root cause analysis and implement long-term fixes to recurring issues.
- Handle batch processes, jobs, and scheduled tasks.
- Coordinate with development teams for bug fixes, enhancements, and release deployments.
- Support application upgrades, patches, and migration activities.
- Strong hands-on experience with Progress Openedge (ABL/4GL) in a support environment.
- Good understanding of Progress Database concepts and performance troubleshooting.
- Experience in incident management, problem management, and change management.
- Familiarity with UNIX/Linux commands and scripting.
- Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
- Strong troubleshooting, analytical, and communication skills.