IT Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Greenlight Full time

About This Role:

We are seeking a highly skilled IT Support Specialist to join our team at Greenlight.

Key Responsibilities:

  • Provide technical support for both in-office and remote employees in India and the US.
  • Develop and own the Day 1 onboarding process for new hires.
  • Monitor Jira Service Desk queue and Slack channels for support queries.
  • Produce documentation describing current and future configurations, processes, policies, and topologies.
  • Collaborate with systems engineers on special projects and escalated tickets.
  • Demonstrate superior service to Greenlight staff by proactively communicating and ensuring desired outcomes.
  • Manage mobile devices using centralized control applications (iOS and Android).
  • Support office hardware, including network architecture, AV offerings, and conference room technology.

Requirements:

  • Associate or Bachelor's degree in computer science, information technology, information systems, or relevant experience.
  • 5+ years in a similar role.
  • Working experience with one or more of the following technologies: Okta, Google Workspace, Jamf, Microsoft Endpoint Management, or Atlassian.
  • Experience with IT SaaS systems, networks, and related technologies.
  • Self-starter with proven ability to manage support requests through a ticketing system.
  • Solid knowledge of best practices in IT systems administration and system security.

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