Technical Infrastructure Management Specialist

2 weeks ago


Gurgaon, Haryana, India Colt Technology Services Full time

At Colt Technology Services, we're looking for a skilled Technical Infrastructure Management Specialist to join our team. As a NOC Engineer for Data Center Operations, you'll be responsible for monitoring and managing our infrastructure alarms through remote monitoring platforms and BMS. Your primary goal will be to ensure the smooth operation of our data center services, working closely with site operations to resolve incidents and maintain service quality.

Key Responsibilities:

  • Monitor infrastructure alarms and BMS to identify potential issues
  • Manage the incident life cycle from detection to closure
  • Collaborate with site operations to diagnose and resolve major incidents
  • Prepare and release communication to customers and stakeholders
  • Regularly monitor KPIs to ensure adherence to SLAs and OLAs
  • Educate customers and stakeholders on key performance indicators and service level agreements

Requirements:

  • 3-5 years of experience in remote infrastructure environments
  • Knowledge of data center infrastructure and Tier specifications
  • Experience working in 24/7 shifts and rotating shifts
  • Incident life cycle management and problem-solving skills
  • Excellent communication and analytical skills

What We Offer:

  • A collaborative and dynamic work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

About Colt Technology Services:

We're a global network and communications services provider, delivering world-class solutions to information-intensive businesses across Europe, Asia, and North America. Our mission is to empower our customers to achieve their business goals through innovative and reliable services.



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