Technical Infrastructure Engineering and Management Specialist

7 days ago


Gurgaon, Haryana, India Colt Technology Services Full time
About the Role

Colt is looking for a skilled Technical Infrastructure Engineer to join our team in managing and maintaining our global network and data centre infrastructure. This is a key role in our NOC (Network Operations Centre) and involves working closely with our customers to resolve any issues they may experience.

We provide network, voice, and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Responsibilities
  • Manage and Maintain Infrastructure
  • Resolve Technical Issues
  • Provide Excellent Customer Service
  • Collaborate with Cross-Functional Teams

Experience and Skills

  • 3-5 years of experience in remote infrastructure management
  • Knowledge of data centre infrastructure and DC Tier specifications
  • Experience of working 24/7
  • Incident life cycle aspects
  • Understanding of SLA, OLA, and MTTR
  • Ability to write incident reports, RFOs and IRs
  • Excellent communication and analytical skills

What We Offer

  • Opportunities for further development and educational opportunities
  • Global Family Leave Policy
  • Employee Assistance Program
  • Internal inclusion and diversity employee networks
About Colt

At Colt, we empower people. We don't tell you what to do. We employ people we trust, who come together across the globe to create intelligent solutions.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Inclusion and Diversity

We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

  • We have trained 60 (and growing) Colties to be Mental Health First Aiders
  • Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you.
Benefits

Our benefits support you through all parts of life, for both physical and mental health.

  • Flexible working hours and the option to work from home
  • Extensive induction program with experienced mentors and buddies
  • Opportunities for further development and educational opportunities
  • Global Family Leave Policy
  • Employee Assistance Program
  • Internal inclusion and diversity employee networks


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