NOC Technical Infrastructure Management Specialist
7 days ago
Colt Technology Services is seeking a highly skilled Technical Infrastructure Management Engineer to join their Network Operations Centre team. As a key member of the team, you will be responsible for ensuring the smooth operation of Colt's global network infrastructure.
Key Responsibilities:
- Monitor infrastructure alarms through remote monitoring platforms and BMS systems.
- Manage the incident life cycle process from detection to closure.
- Record and classify incidents, and liaise with Site Ops teams to determine correct priorities and undertake required efforts to restore service as quickly as possible.
- Prepare and release communications to customers and business stakeholders via appropriate templates within SLA/OLA.
- Coordinate and follow-up with site teams to investigate and diagnose major incidents to resolve within SLA.
- Consistently update and close open incidents in ticketing tools.
- Regularly monitor KPIs of the incident management system to ensure adherence to contractual SLA/OLA.
- Escalate incidents at risk of breaching Service Level Agreement/Operational Level Agreement to Team Lead/Manager.
Requirements:
- 3-5 years of experience in remote infrastructure environments for event and incident management.
- Knowledge of data centre infrastructure and DC Tier specifications.
- Experience of 24X7 working.
- Incident life cycle aspects.
- Understanding of SLA, OLA, and MTTR.
- Ability to write incident reports, RFO, and IR.
We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Colt is committed to diversity, equity, and inclusion. We welcome applications from candidates with diverse backgrounds and experiences. Join our team and help us shape the future of technology.
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