Customer Experience Technical Support Specialist

3 days ago


India TIGI HR Full time
Job Description

We are looking for a highly skilled Clinical Research Associate (CRA) to join our team at TIGI HR.

The successful candidate will be responsible for providing technical support to customers, resolving customer issues through ITSM and ticket systems, ensuring customer satisfaction, and working with the team to maintain a healthy and progressive environment.

The ideal candidate will have experience in working with application technical support, the ability to quickly understand and analyze customer issues, and skills in Linux, networking, and virtual environments. They should also possess good verbal communication skills and the ability to analyze logs files, networking, and database issues using Linux, networking, or Windows commands.

A Redhat Administration Certification, Database Administration Certification, or Microsoft Administration Certification would be an asset, as well as experience working with SLA and escalations, and databases - relational, time series.

About the Job

This is a full-time position offering a competitive salary range of $60,000 - $80,000 per year, depending on experience. The location for this role is Ahmedabad (WFO).

In this role, you will work closely with our team to provide exceptional customer service, resolve complex technical issues, and contribute to the growth and success of our organization.

If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.

Required Skills and Qualifications
  • Experience in working with application technical support
  • Ability to quickly understand and analyze customer issues
  • Skills in Linux, networking, and virtual environments
  • Good verbal communication skills
  • Ability to analyze logs files, networking, and database issues using Linux, networking, or Windows commands
Benefits

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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