Technical Customer Experience Associate
5 days ago
Smirmatec Private Limited is a forward-thinking company that is shaping the future of finance on a global scale. We are seeking a highly skilled and experienced Technical Customer Support Specialist to join our dynamic team.
Job OverviewThis role is both challenging and rewarding, requiring a high degree of technical expertise, quick learning abilities, and proficiency with numbers. As the first point of contact for thousands of customers worldwide, you will play a crucial role in ensuring their success and satisfaction with our platform.
Key Responsibilities- Provide exceptional customer support via email and live chat, addressing inquiries and resolving issues promptly and effectively.
- Assist users in exploring and understanding the product offering guidance through chat or live calls when necessary.
- Troubleshoot and resolve technical issues encountered by users, ensuring a seamless experience with our product.
- Maintain and update a comprehensive knowledge base of common questions and solutions to enhance the efficiency of the support process.
- A graduate with a minimum of 2 years of experience in technical customer support, specifically through chat and email.
- Exceptional communication skills in English, both written and verbal, with the ability to convey complex concepts clearly and concisely.
- Proven experience in using email and chat systems to resolve customer issues and answer questions.
- Demonstrated ability to multitask effectively while providing support to multiple customers.
- Competitive salary of ₹70,000 per month, reflecting our commitment to attracting top talent.
- Extensive training provided during the first 1-2 months to ensure you are fully equipped to excel in your role.
- Opportunity to work in a supportive and collaborative environment that values professional growth and development.
- Be part of a stable and innovative company with long-term opportunities for advancement.
We invite experienced professionals looking for a challenging and rewarding career in technical customer support to apply and become a part of our dynamic team at Smirmatec Private Limited.
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