Technical Customer Experience Associate

5 days ago


India Smirmatec Private Limited Full time
About Smirmatec Private Limited

Smirmatec Private Limited is a forward-thinking company that is shaping the future of finance on a global scale. We are seeking a highly skilled and experienced Technical Customer Support Specialist to join our dynamic team.

Job Overview

This role is both challenging and rewarding, requiring a high degree of technical expertise, quick learning abilities, and proficiency with numbers. As the first point of contact for thousands of customers worldwide, you will play a crucial role in ensuring their success and satisfaction with our platform.

Key Responsibilities
  • Provide exceptional customer support via email and live chat, addressing inquiries and resolving issues promptly and effectively.
  • Assist users in exploring and understanding the product offering guidance through chat or live calls when necessary.
  • Troubleshoot and resolve technical issues encountered by users, ensuring a seamless experience with our product.
  • Maintain and update a comprehensive knowledge base of common questions and solutions to enhance the efficiency of the support process.
Requirements
  • A graduate with a minimum of 2 years of experience in technical customer support, specifically through chat and email.
  • Exceptional communication skills in English, both written and verbal, with the ability to convey complex concepts clearly and concisely.
  • Proven experience in using email and chat systems to resolve customer issues and answer questions.
  • Demonstrated ability to multitask effectively while providing support to multiple customers.
Benefits
  • Competitive salary of ₹70,000 per month, reflecting our commitment to attracting top talent.
  • Extensive training provided during the first 1-2 months to ensure you are fully equipped to excel in your role.
  • Opportunity to work in a supportive and collaborative environment that values professional growth and development.
  • Be part of a stable and innovative company with long-term opportunities for advancement.

We invite experienced professionals looking for a challenging and rewarding career in technical customer support to apply and become a part of our dynamic team at Smirmatec Private Limited.



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