Associate, Customer Service

3 weeks ago

India OnProcess Full time

**Vacancy Name**
- Associate, Customer Service

**Vacancy No**
- VN882

**Employment Type**
- Full Time

**Location Country**
- India

**About OnProcess**
- We’re on a bit of a mission at OnProcess. We are helping the world’s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a game-changer and a new approach towards the ‘circular’ supply chain will drive dramatic sustainability benefits to the world - and we are making all this happen.
OnProcess are market leaders in the provision of innovative, engaging and value driven parts supply chain solutions across a diverse range of sectors. Solutions provided by OnProcess span Service Parts Planning, Delivery and Recovery services and comprise multiple technical and non-technical components.

**Job Overview**
- The Associate, Customer Service will support end to end provisioning within Supply Chain Management. The Associate, Customer Service will work cross functionally in the following areas: Building/processing orders, dispatching Techs and/or parts, Triage and quota management. The Associate, Customer Service supports the spare parts planning function of a major clients warranty exchange program and does this through professional communications, both to and from customers on behalf of OPT’s clients. The Associate, Customer Service supports the company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, the Associate, Customer Service updates the database with all appropriate information. The Associate, Customer Service supports all quality assurance efforts and program criteria.

**Responsibilities and Duties**
- .Responsibilities:

- Perform and handle outbound or inbound customer and/or client communications
Advise customers on behalf of OnProcess Technology’s clients.
- Interact with customers via various methods of communication.
- Update program database accurately.
- Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.
- Identify and escalate data or program specific issues to appropriate level of management.

Qualifications:

- Bachelor's degree in any discipline.
- Excellent verbal and written communication skills in English.
- Prior experience in a customer service role within an International Contact Center is mandatory.
- Strong attention to detail and accuracy.
- Proficiency in database management and Microsoft Office programs.
- Ability to work in a 24/7 shift environment.
- Strong problem-solving and decision-making skills.
- Organizational and time management skills are essential.
- Experience in Supply Chain Management would be an added advantage.

**Education Requirement**
- Bachelor's Degree

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