
Senior Client Relationship Manager
2 days ago
We are a global leader in leadership development and training. Our mission is to build better leaders and a better world.
Our team is passionate about contributing to our clients' success, helping our colleagues grow, and making a real difference in people's lives around the globe.
Key ResponsibilitiesClient Interaction & Support- Respond promptly to client inquiries and serve as the primary point of contact for all clients.
- Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
- Proactively follow up with clients to ensure all their queries are addressed and take end-to-end ownership.
- Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
- Convert client inquiries into sales opportunities, driving revenue growth.
- Meet or exceed individual and team success goals.
- Nurture strong, long-term relationships with clients to foster loyalty and repeat business.
- Collaborate with internal teams to ensure a cohesive approach to client management and support.
- Coordinate with various departments to ensure smooth client onboarding and service delivery.
- Assist in developing and updating client-facing materials, such as FAQs and product guides.
- Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
- Own reporting and insights on client engagement, product performance, and market trends, as needed.
- Bachelor's degree.
- 2+ years of experience in a multinational client-facing professional services environment.
- Excellent communication, negotiation, and relationship-building skills.
- Persuasive communication, negotiation, and relationship-building skills.
- Proven ability to drive sales and achieve goals.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to work effectively in a dynamic, team-oriented environment.
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