Technical Support Specialist

5 days ago

Gurgaon Gurugram Noida Delhi, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team.

Responsibilities:
  • Deliver exceptional customer support via live chat, resolve queries, and ensure customer satisfaction.
  • Address customer inquiries, resolve issues, and maintain high levels of customer satisfaction.
  • Respond to questions, troubleshoot problems, and document customer interactions.
  • Evaluate and escalate complex issues to internal teams when necessary and follow up to ensure resolution.
Requirements:
  • 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge.
  • Demonstrate strong problem-solving skills, patience, and the ability to handle various customer situations professionally.
  • Have a strong understanding of products or services to provide accurate information and comprehensive support.
What We Offer:
  • A supportive work environment that fosters growth and development.
  • Ongoing training and opportunities for professional advancement.
  • A competitive compensation package.

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