Technical Support Specialist

4 days ago

Gurgaon Gurugram Noida Delhi, India beBeeTechnical Full time US$ 60,000 - US$ 80,000

Seeking candidates for Technical Support Specialist role. Provide technical support and resolve telecom-related issues for international customers over the phone.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers regarding technical and telecom-related inquiries.
  • Diagnose and troubleshoot a wide range of technical issues related to telecommunication services, hardware, and software.
  • Provide accurate and comprehensive solutions, guiding customers through steps to resolve their problems.
  • Explain complex technical concepts clearly and understandably to non-technical users.
  • Maintain detailed and accurate records of all customer interactions, technical issues, and resolutions in the system.
  • Adhere to company policies, procedures, and quality standards for all voice interactions.
  • Escalate complex or unresolved technical/telecom issues to higher-tier support teams when necessary, ensuring proper follow-up.
  • Stay updated on product knowledge, service changes, and new offerings within the technical and telecom domain.

Required Skills and Qualifications:

  • Excellent verbal communication skills in English, with a clear and neutral accent suitable for international communication.
  • Strong technical aptitude and problem-solving abilities, particularly in troubleshooting telecom and general technical issues.
  • Ability to understand and articulate technical concepts clearly to diverse customers.
  • Strong active listening skills and the ability to empathize with customer situations.
  • Customer-focused mindset with a strong commitment to delivering exceptional service.
  • Ability to work effectively in a fast-paced environment and manage call volumes.
  • Basic computer proficiency and ability to navigate various technical and customer service software applications.
  • Prior experience in a technical support or telecom support role is highly advantageous.

Essential Qualifications:

  • Bachelor's degree or equivalent practical experience.

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