Front Office Guest Experience Manager

2 weeks ago

Calangute, Goa, India beBeeSupervisor Full time ₹ 35,00,000 - ₹ 50,00,000
Guest Experience Supervisor- Front Office

Job Summary:

We are seeking a highly skilled Guest Experience Supervisor to join our team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional guest experiences.

Key Responsibilities:

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions, secure payment prior to issuing room key, verify adjust billing
  • Compile and review daily reports, logs, contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Obtain manual authorizations and follow all Accounting procedures
  • Notify Loss Prevention Security of any guest reports of theft

Required Skills and Qualifications:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Previous experience in a hospitality setting, preferably in a supervisory role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills

Benefits:

Our company offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Other Information:

This is a full-time position that requires regular hours, including evenings and weekends. The ideal candidate will be able to work independently and as part of a team, and will be committed to delivering exceptional guest experiences.

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