Guest Relation Associate

2 weeks ago

Calangute, Goa, India Hard Rock International Full time ₹ 1,80,000 - ₹ 2,20,000 per year

Job Description:

As a Guest Relation Associate, you will be the first point of contact for our valued guests. Your main responsibility will be to ensure that all guests have a seamless and memorable experience. You will engage with guests through in-person interactions, phone calls, emails, and online platforms, assisting with inquiries, addressing concerns, and ensuring their needs are met with the highest level of service.

Key Responsibilities:

  • Greet and assist guests in a friendly, courteous, and professional manner.
  • Answer phone calls, emails, and other guest inquiries promptly and effectively.
  • Resolve guest complaints and concerns with a focus on delivering solutions and enhancing guest satisfaction.
  • Provide guests with information about facilities, services, and local attractions.
  • Maintain a positive and welcoming atmosphere in the guest areas.
  • Coordinate with other departments (e.g., housekeeping, food & beverage, front desk) to ensure guest needs are met.
  • Assist in processing guest check-ins and check-outs when necessary.
  • Manage guest feedback and track guest satisfaction to ensure continuous improvement.
  • Ensure that guest special requests are communicated and properly addressed.
  • Help with administrative duties, such as managing reservations, tracking inventory, and maintaining guest records.
  • Maintain a clean and organized work environment.

Requirements:

  • High school diploma or equivalent required; college degree preferred.
  • Freshers can apply with internship or job training experience.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle guest concerns with tact and professionalism.
  • Friendly, approachable, and proactive attitude.

Job Types: Full-time, Permanent, Fresher

Pay: ₹17, ₹19,000.00 per month

Benefits:

  • Life insurance
  • Provident Fund

Work Location: In person

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