Senior Front Office Executive

2 weeks ago

Calangute, Goa, India The Tanisi Hotels & Resorts Full time ₹ 1,92,000 - ₹ 2,76,000 per year

A Senior Front Office Executive supervises front office operations, providing administrative support and a professional first point of contact for clients and staff. Key duties include managing reception, overseeing administrative tasks, ensuring smooth office operations, and resolving issues while working with management to achieve corporate goals. This role requires excellent communication, organization, multitasking, and customer service skills. Responsibilities

  • First Point of Contact: Greet visitors and guests, answer phones, and direct inquiries to the appropriate departments.
  • Administrative Support: Handle data entry, filing, document management, and correspondence.
  • Office Management: Ensure the reception area is organized and clean, manage office supplies, and oversee daily office operations.
  • Operational Support: Coordinate with other departments, maintain records, and process incoming and outgoing mail.
  • Problem-Solving: Address and resolve guest and employee complaints or issues efficiently.
  • Supervision: Monitor front office staff and activities, ensuring professional conduct and efficient workflow.

Key Skills

  • Communication:Excellent verbal and written communication skills for interacting with clients, guests, and staff.
  • Organizational Skills:Strong ability to manage multiple tasks, prioritize effectively, and maintain organized records.
  • Customer Service:Ability to create a welcoming atmosphere, handle complaints, and provide excellent service.
  • Technical Proficiency:Competence with office equipment like photocopiers, printers, and spreadsheets.
  • Proactivity:A proactive approach to identifying and implementing improvements in office processes.

Job Types: Full-time, Permanent

Pay: ₹192, ₹276,000.00 per year

Benefits:

  • Flexible schedule
  • Food provided
  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Calangute, Goa: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • front office: 1 year (Required)
  • Front desk: 1 year (Required)

Language:

  • English (Preferred)

Willingness to travel:

  • 50% (Required)

Work Location: In person

Speak with the employer

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