Hotel Manager

Job Title: Reservation Manager/Front Office Manager/Housekeeper

Location: Goa, India

Department: Reservations/Front Office/Housekeeping

Reports To: General Manager

* Reservation Manager:

The Reservation Manager is responsible for managing all aspects of the resort's reservations department to maximize room revenue and occupancy while ensuring excellent guest service.

Key Responsibilities:

• Oversee daily operations of the reservations department ensuring accuracy and efficiency in all bookings.
• Manage online and offline reservation channels (OTA, website, travel agents, direct bookings).
• Ensure timely responses to guest inquiries
• Maintain accurate records of bookings, cancellations, and modifications.
• Monitor occupancy trends and adjust rates or allocations accordingly.
• Manage room inventory and coordinate with Sales and Front Office.
• Ensure all guest requests and preferences are recorded and communicated to
• Ensure all reservation data is updated and accurate in the Property Management System (PMS).

Qualifications & Skills:

• Bachelor's degree or Diploma in Hospitality Management or related field.
• 4–6 years of experience in hotel or resort reservations,
• Fluent in English; knowledge of Hindi, or other regional languages is an advantage.
• Experience working in a luxury or boutique resort environment.
• Knowledge of Goa's hospitality booking trends.

* Front Office Manager:

The Front Office Manager oversees all front desk operations, ensuring seamless guest service from arrival to departure. This role requires exceptional leadership, attention to detail, and the ability to create a warm, welcoming environment for every guest.

Key Responsibilities:

• Supervise and coordinate all front office operations including reception, guest services, reservations, and concierge.
• Ensure smooth check-in and check-out processes while maintaining guest satisfaction and operational efficiency.
• Train, mentor, and schedule front office staff to deliver excellent service and maintain professional standards.
• Handle guest complaints, requests, and feedback promptly and professionally.
• Oversee night audit processes and ensure accurate reporting.

Qualifications & Skills:

• Bachelor's degree or diploma in Hotel Management
• Minimum 4–6 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Proficiency in hotel management software.

* Housekeeper :

The Housekeeper is responsible for maintaining cleanliness, order, and hygiene in guest rooms and public areas of the resort. The ideal candidate takes pride in creating a welcoming and spotless environment that enhances the guest experience. This role demands attention to detail, efficiency, and a commitment to high standards of hospitality.

Key Responsibilities:

• Assist the Staffs to Clean and service guest rooms daily, including making beds, dusting, vacuuming, and replenishing linens and amenities.
• Maintain housekeeping carts, equipment, and storage areas in a clean and orderly condition.
• Follow proper procedures for handling cleaning chemicals and supplies safely.
• Check all rooms before guest arrival to ensure readiness and presentation standards.
• Handle guest requests courteously and promptly.
• Adhere to the resort's hygiene, safety, and security policies.
• Assist in cleaning public areas, corridors, and back-of-house spaces when required.

Qualifications & Skills:

• High school education or equivalent; certification in housekeeping or hospitality preferred.
• Prior experience in housekeeping within a resort or hotel environment is an advantage.
• Strong attention to detail and commitment to cleanliness.
• Good communication and teamwork skills.

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Work Location: In person