F&B and Event Service Expert- Hostess
4 days ago
We are looking for a highly skilled and experienced F&B and Event Service Expert to join our team as a Hostess. The ideal candidate will have a strong background in the hospitality industry, with excellent communication and customer service skills.
Roles and Responsibility
- Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
- Coordinate with various departments to ensure efficient guest service delivery.
- Develop and implement effective strategies to enhance guest satisfaction and loyalty.
- Maintain high standards of customer service, responding promptly to guest inquiries and resolving issues professionally.
- Collaborate with the events team to plan and execute successful events and meetings.
- Analyze guest feedback and suggest improvements to increase guest satisfaction.
Job Requirements
- Minimum 2 years of experience in the hospitality industry, preferably in a similar role.
- Strong knowledge of hotel management principles and practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Familiarity with event planning and coordination is an added advantage.
- Any graduate degree from a recognized university.
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