Reservation Associate

2 days ago

Calangute, Goa, India Marquis beach resort Full time ₹ 1,33,200 - ₹ 20,88,163 per year

A reservation associate manages booking requests, handles customer inquiries, and provides customer service for services like hotels, flights, or events. Key duties include processing reservations, answering questions, resolving issues, processing payments, and coordinating with other departments to ensure a smooth customer experience. Essential skills include strong communication, problem-solving, attention to detail, and proficiency with reservation software. Key responsibilities

  • Manage bookings: Process reservation requests for rooms, flights, or events, ensuring all details are accurate and recorded correctly.
  • Handle customer service: Respond to customer inquiries via phone or email, resolve complaints, and handle cancellations.
  • Process transactions: Handle payments and send confirmations to clients.
  • Coordinate with other departments: Liaise with front desk, housekeeping, or sales teams to fulfill guest requests and manage room blocks.
  • Maintain records: Keep customer information and booking records accurate and up-to-date in a database.
  • Maximize sales: Aim to convert inquiries into bookings and help maximize occupancy rates.

Required skills and qualifications

  • Education: A high school diploma or equivalent is often required.
  • Experience: Prior experience in customer service, hospitality, or a similar role is beneficial.
  • Technical skills: Proficiency with computer systems and specialized reservation software is essential.
  • Soft skills: Excellent verbal and written communication, strong customer service focus, attention to detail, and problem-solving abilities are crucial.
  • Work environment: The ability to work flexible hours, including evenings, weekends, and holidays, is often necessary.

Job Types: Full-time, Permanent

Pay: ₹11, ₹17,348.64 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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