Front Office Supervisor

20 hours ago

Calangute, India Hard Rock Hotel Goa Full time

**About the Role**:
We are seeking a professional, customer-focused, and organized **Front Office Supervisor** to oversee daily operations of our front desk team. In this role, you will ensure smooth check-in/check-out procedures, maintain excellent guest relations, and supervise the front office staff to deliver a high standard of service.

**Key Responsibilities**:

- Supervise and support front office staff, ensuring efficient daily operations.
- Train, mentor, and schedule team members to maintain service excellence.
- Handle guest concerns, complaints, and special requests promptly and professionally.
- Ensure accurate handling of reservations, check-ins, check-outs, and billing processes.
- Monitor front desk performance and implement improvements when necessary.
- Coordinate with housekeeping, maintenance, and other departments for seamless service delivery.
- Maintain front office supplies and ensure proper usage of systems/software.
- Prepare daily reports and assist management with administrative tasks.

**Requirements**:

- Proven experience as a Front Office Supervisor, Front Desk Associate, or similar role in hospitality/customer service.
- Strong leadership and communication skills.
- Excellent problem-solving abilities and a customer-first attitude.
- Proficiency in MS Office and hotel management software (e.g., Opera, IDS, Cloud PMS, or similar).
- Ability to work flexible shifts, including weekends and holidays.
- Diploma/Degree in Hospitality Management (preferred but not mandatory).

Pay: ₹20,000.00 - ₹21,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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