Duty Manager

5 days ago

Calangute, India Hard Rock Hotel Goa Full time

Creates the first impression by supervising the door, bell, parking, concierge and front office areas.
- Having Knowledge of Opera Software
- Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals.
- Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate.
- Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business through the hotel.
- Analyses business forecasts and schedules accordingly.
- Ensures that front desk handles billing and cash in accordance with hotel’s standards.
- Plans and co-ordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.
- Ensure seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.
- Maintains and co-ordinates the operations of hotel departments in conjunction with or in the absence of supervisory personnel within each department. Takes corrective action whenever possible and prudent to do so.
- To attend and/or conduct meetings as and when required.
- Conduct regular inspections of guest rooms, service areas, public area and function rooms and communicates any deficiencies to the appropriate department so corrective action can be taken.
- Checks premises for security of property and safety of persons.
- Reports, resolves and take appropriate action on guest complaints or problems to ensure good guest relations and safeguard of Hotels interests represents hotel in contact with general public.
- Greets arriving VIPs, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guests as a ‘first effort’ priority. Follow up calls are to be made to ensure the guests expectations are met and exceeded.
- Handles all emergencies, guest and employee accidents, co-ordinate with appropriate departments, services and notifies management.
- Prepares reports as requested, to ensure appropriate corrective actions may be taken and to develop a more informative database for improved management decision making and critical evaluation of work activities and guest services in such areas as:

- Guest Complaints and services
- Staffing inadequacies
- Cleanliness and safety hazards
- Employee violation of Hotel or Departmental policies.
- Public liability/employee accident reports
- Incidents/emergencies
- Room inspections
- Manager on Duty report
- Performs all accountabilities in a timely and efficient manner, following established company policy and projecting a favourable image to achieve objectives of public recognition and acceptance.
- Ensures adequate availability of operation supplies and foodstuffs by providing authorised personnel access to secured storage areas on an emergency basis only.
- Assumes responsibility for appropriate action in the case of employee violation in the absence of their departmental supervisor.
- Follows all company policies, particularly in relation to credit procedures.
- Is responsible for all systems maintenance in communication with systems support and the Executive Assistant Manager for systems difficulties. Remains on call 24 hours for system difficulties.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹27,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

COVID-19 considerations:
Both Vaccines are mandatory

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