▷ Urgent Search Reservation Associate

1 day ago


Calangute GA IN Marquis beach resort Full time

A reservation associate manages booking requests handles customer inquiries and provides customer service for services like hotels flights or events Key duties include processing reservations answering questions resolving issues processing payments and coordinating with other departments to ensure a smooth customer experience Essential skills include strong communication problem-solving attention to detail and proficiency with reservation software Key responsibilities Manage bookings Process reservation requests for rooms flights or events ensuring all details are accurate and recorded correctly Handle customer service Respond to customer inquiries via phone or email resolve complaints and handle cancellations Process transactions Handle payments and send confirmations to clients Coordinate with other departments Liaise with front desk housekeeping or sales teams to fulfill guest requests and manage room blocks Maintain records Keep customer information and booking records accurate and up-to-date in a database Maximize sales Aim to convert inquiries into bookings and help maximize occupancy rates Required skills and qualifications Education A high school diploma or equivalent is often required Experience Prior experience in customer service hospitality or a similar role is beneficial Technical skills Proficiency with computer systems and specialized reservation software is essential Soft skills Excellent verbal and written communication strong customer service focus attention to detail and problem-solving abilities are crucial Work environment The ability to work flexible hours including evenings weekends and holidays is often necessary Job Types Full-time Permanent Pay 11 116 08 - 17 348 64 per month Benefits Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location In person



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