Front Office Supervisor

3 hours ago


Calangute, Goa, India Hard Rock International Full time ₹ 2,40,000 - ₹ 2,52,000 per year

About the Role:

We are seeking a professional, customer-focused, and organized Front Office Supervisor to oversee daily operations of our front desk team. In this role, you will ensure smooth check-in/check-out procedures, maintain excellent guest relations, and supervise the front office staff to deliver a high standard of service.

Key Responsibilities:

  • Supervise and support front office staff, ensuring efficient daily operations.
  • Train, mentor, and schedule team members to maintain service excellence.
  • Handle guest concerns, complaints, and special requests promptly and professionally.
  • Ensure accurate handling of reservations, check-ins, check-outs, and billing processes.
  • Monitor front desk performance and implement improvements when necessary.
  • Coordinate with housekeeping, maintenance, and other departments for seamless service delivery.
  • Maintain front office supplies and ensure proper usage of systems/software.
  • Prepare daily reports and assist management with administrative tasks.

Requirements:

  • Proven experience as a Front Office Supervisor, Front Desk Associate, or similar role in hospitality/customer service.
  • Strong leadership and communication skills.
  • Excellent problem-solving abilities and a customer-first attitude.
  • Proficiency in MS Office and hotel management software (e.g., Opera, IDS, Cloud PMS, or similar).
  • Ability to work flexible shifts, including weekends and holidays.
  • Diploma/Degree in Hospitality Management (preferred but not mandatory).

Job Type: Full-time

Pay: ₹20, ₹21,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person



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