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IT Operations Lead
2 weeks ago
Key responsibilities of this role include overseeing the day-to-day operations of the IT support team and ensuring efficient operation.
Job Requirements- A bachelor's degree in Information Technology or a related field is required.
- Seven to ten years of experience working with hands-on service expertise is essential.
- Certification as a CISA professional is highly recommended.
- The ability to successfully execute technology projects is necessary.
- Experience with Windows 10 management technologies, Microsoft Office 365 technologies, Microsoft Azure, and Microsoft Intune are expected.
- Operating system proficiency, including familiarity with Windows 10 and MAC operating systems, is also crucial.
- Advanced knowledge of networking and computer hardware, mobile devices, and operating systems is necessary.
- Possessing certifications like A+ and MOS, along with other industry-recognized advanced certifications, is an advantage.
- Proficiency in accounting applications such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy, and SurePrep is beneficial.
- Excellent communication, written, and oral skills are fundamental for success in this position.
- Strong managerial and mentoring abilities, coupled with self-motivation and attention to detail, are required.
- Resourcefulness, innovative problem-solving, passion for technology services, and interest in exploring new methodologies are also key attributes for this role.
