Technical Support Specialist
3 days ago
Technical Support Specialist Job Description
The Tata Communications Limited is seeking a skilled Technical Support Specialist to provide technical assistance to customers. This role involves troubleshooting complex technical issues, resolving problems, and ensuring efficient functionality of our solutions.
Key Responsibilities:
- Troubleshoot network link and device connectivity issues
- Configure and resolve SNMP issues
- Provide customer operations support and coordination
- Manage SNOW tickets and updates
- Ensure efficient functionality of the solution through technical administration or troubleshooting
- Incident validation, analysis, and solution recommendation
- Assist in developing, revising, and maintaining Standard Operating Procedures and Working Instructions
- Evaluate and improve processes, procedures, and policies
- Publish weekly and monthly reports on customer service operations activity
Requirements:
- Good knowledge of implementation, installation, integration, and overall functionalities
- Experience in troubleshooting platform-related issues, data backup, restoration, retention
- Awareness of latest technologies in the domain
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