Technical Support Specialist

2 days ago


Pune, Maharashtra, India Right Move Staffing Solutions Private Limited Full time

About the Role

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We are seeking an experienced Technical Support Specialist to join our team at Right Move Staffing Solutions Private Limited. The ideal candidate will possess strong analytical skills and excellent communication abilities.

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Job Description

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The successful candidate will be responsible for providing L1, L2, and L3 software and hardware support for logistics systems, including Warehouse Management, Transportation Management, and Labor Management systems.

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Responsibilities

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  • Diagnose and resolve problems using documented procedures and checklists (where available).">
  • Understand team and department service level agreements and follow team guidelines and procedures to manage open issues efficiently.">
  • Provide technical advice, guidance, and informal training to users on hardware and applications.">
  • Document reported issues in the system support log.">
  • Investigate re-occurring issues and develop solutions.">
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Requirements

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To be considered for this role, you must have:

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  • Experience of at least 2-3 years at L1 and L2 levels in support of any ERP like SAP or Oracle Apps preferably in the SCM, Logistics, and Warehouse management domain areas.">
  • A strong understanding of the Functional, Process, and Data flow for the supported systems.">
  • Excellent verbal and written English communication skills.">
  • Strong analytical skillsets.">
  • Good grasp and experience in writing SQL Queries in support activities.">
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Desired Skills

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We are looking for candidates with experience in established WMS products like Red Prairie, Manhattan, SAP EWM, and manual test planning and execution experience.



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