Results-Driven Technical Support Specialist

6 days ago


Pune, Maharashtra, India Johnson Controls Full time

At Johnson Controls, we're seeking a skilled Technical Support Specialist to join our team.

The successful candidate will be responsible for providing technical support to customers via phone and email, resolving complex issues with HVAC equipment, and working closely with Level 2 Engineers to communicate and recreate customer issues.

We're looking for an individual with strong analytical thinking skills, the ability to troubleshoot real-time cases, and a passion for continuous learning.

This role requires:

  • Technical experience in troubleshooting HVAC systems, including chillers, RTU, FCU, AHU, and VAV
  • Knowledge of communication protocols like BACnet and MODBUS
  • Able to read and interpret wiring diagrams
  • Strong verbal and written communication skills
  • Basic proficiency in Microsoft Office Excel and Outlook
  • Strong customer service skills and escalation management

As a Technical Support Specialist, you will have the opportunity to work independently and as part of a team, supporting a variety of projects and initiatives.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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