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Technical Support Specialist

1 week ago

Pune, Maharashtra, India Wipro Full time
Role Overview
As a Technical Support Specialist at Wipro, you will play a critical role in providing effective technical support to our clients. Your primary objective will be to actively resolve client issues directly or through timely escalation to meet process SLAs.

Main Responsibilities:
  • Manage transactions as per required quality standards
  • Field all incoming help requests from clients via telephone and/or email in a courteous manner
  • Document all pertinent end-user identification information
  • Update own availability in the RAVE system to ensure productivity of the process

Key Skills and Qualifications:
* Strong problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a team environment

Benefits:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment