Guest Experience Manager

3 days ago


Thāne, Maharashtra, India beBeeReservationSalesExecutive Full time ₹ 6,00,000 - ₹ 12,00,000
Reservations Executive

We are seeking a dynamic and customer-focused professional to manage guest reservations and drive sales conversions. This role requires excellent communication, sales skills, and the ability to deliver seamless guest experiences.

  • Manage room reservations, group bookings, and event inquiries via phone, email & online travel agencies (OTAs).
  • Provide accurate information on availability, pricing, packages, and promotions.
  • Convert inquiries into confirmed bookings by upselling and promoting hotel services.
  • Coordinate with operations teams for guest requirements.
  • Maintain updated records of reservations, guest preferences & reports.
  • Build and maintain strong relationships with corporates, travel agents & repeat guests.
  • Handle cancellations, modifications, and special requests efficiently.
Requirements
  • Bachelor's degree in Hotel Management, Hospitality, or related field.
  • Prior experience in reservations, sales, or guest relations in the hospitality industry.
  • Strong communication skills (English preferred).
  • Familiarity with hotel property management systems (PMS) and OTA platforms.
  • Sales-driven, customer-oriented, and detail-focused.
  • Ability to multitask and work in a fast-paced environment.


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