Hospitality Experience Specialist

3 days ago

Thāne, Maharashtra, India beBeeGuestExperience Full time ₹ 8,00,000 - ₹ 10,00,000

Creating Unforgettable Guest Experiences

Job Summary
  • Deliver exceptional guest service, setting the tone for a memorable stay.

As a key member of our hospitality team, you will be responsible for ensuring that every guest interaction is warm, professional, and attentive to detail. Your ability to multitask, maintain a clean and organized reception area, and handle feedback with empathy will make a lasting impression on our guests.

Key Responsibilities
  • Warmly greet and welcome guests, creating a lasting first impression.
  • Manage reservations, waitlists, and guest seating efficiently to ensure seamless operations.
  • Assist guests with menu queries, special requests, and dietary needs in a prompt and courteous manner.
  • Build strong relationships with regular guests, recognizing VIP customers and delivering personalized experiences.
  • Handle guest feedback and complaints with professionalism, addressing concerns promptly and effectively.
  • Coordinate with service staff, kitchen, and management to ensure smooth operations and exceed guest expectations.
  • Maintain a clean, organized, and inviting reception/host area, reflecting positively on our brand.
Required Skills and Qualifications
  • Excellent communication and interpersonal skills, with a friendly, approachable personality.
  • Strong organizational and multitasking abilities, with a proven track record of handling multiple tasks simultaneously.
  • Prior experience in hospitality, F&B, or guest relations is highly desirable, but not essential.
  • Ability to remain calm and positive in a fast-paced environment, with a customer-focused mindset.
Benefits
  • Opportunity to work in a dynamic, guest-centric environment with a focus on hospitality excellence.
  • Career growth and learning opportunities in the F&B industry, with a supportive team and collaborative culture.
  • Chance to build a long-term career with a growing organization, offering stability and security.

If you are passionate about creating unforgettable guest experiences and possess the skills and qualifications required for this role, we would love to hear from you.

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