Experience Leader: Managing Travel and Expenses

5 days ago

Gurgaon, Haryana, India beBeeleader Full time ₹ 1,04,000 - ₹ 1,30,878
Expenses and Travel Operations Manager

We are looking for a skilled professional to manage our company's expenses and travel operations. As an Expenses and Travel Operations Manager, you will be responsible for performing audits of expense reports in our auditing tool.

  • Main Responsibilities:
  • IDentify and escalate critical incidents with a strong sense of urgency and ownership
  • Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
  • Use CONCUR skills to trouble-shoot configuration issues - (Preferable)
  • Collaborate with various cross-functional teams to resolve the issues
  • Handle customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction
Qualifications and Requirements
  • Minimum Qualification / Skills:
  • Graduate/Post Graduate degree
  • Familiarity with the Oversight tool and its features, such as real-time expense monitoring and AI-powered insights
  • Ability to work with data analytics tools to identify trends, risks, and non-compliance
  • Knowledge of compliance requirements and ability to set up filters for suspicious transactions through Oversight tool
  • Strong attention to detail to spot discrepancies, duplicate claims, or fraudulent activities
  • Developing strategies to enhance efficiency and prevent future issues
  • Awareness of industry-specific risks and regulatory requirements
Preferred Qualifications and Requirements
  • Understanding of basic knowledge on processes around Travel and Expense process i.e., CONCUR, T&E audits, statement reconciliation, dispute resolution, Delinquencies, terminations, Service NOW
  • Excellent communication skills over phone, email, and chat
  • Proactive problem solving, analytical mindset, and customer-centric approach
  • MS office tools like Excel, SNOW, and Outlook
  • Good team player
  • Flexible
  • Positive Attitude
Why Choose Us
  • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact - Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We do not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any way.

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