Travel Expense Process Manager

19 hours ago


Gurgaon, Haryana, India beBeeExpense Full time ₹ 14,00,000 - ₹ 15,50,000
Expert Travel Expense Professional

Genpact, a global professional services firm, invites applications for the role of Expert Travel Expense Professional. The successful candidate will have exposure to T E process functions and knowledge of Concur tool.

Responsibilities
  • Understanding of the Travel and Expense process functionality and capabilities
  • Use Concur skills to perform administration activities and trouble-shoot configuration issues if any
  • Identify and escalate critical incidents with a strong sense of urgency and ownership
  • Provides updates status and completion information to manager problem request tracking system and or users via voice mail e-mail or in-person communication
  • Collaborate with various cross functional teams to resolve the issues
  • Responsible for handling customer requests within the prescribed SLA
Qualifications
  • Minimum Qualifications Bachelor's in Commerce
  • Preferred Qualifications
    • Skills Experience required in a T E profile with experience in Concur including the below-Concur administration User administration including setup of new users profile changes deactivation etc
    • Assign corporate cards and card transactions to user profile Run periodic reports configured in Concur and investigate any interface errors Create customized reports in Cognos - Preferable Working knowledge of Concur and configured rules alerts Trouble shooting of various issues related to employee profile expense claim Corp cards payments lodge and Virtual cards Experience in failed financial posting for payments Card administration including communication with employees and bank for New card requests Card deactivation Credit limit increase decrease Lost card etc Queries and project management Manage employee queries related to T E process Prepare client governance updates Monitor SLA and adherence to quality


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