Voice Communications Specialist

4 days ago

Bengaluru, Karnataka, India beBeeVoice Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

We are seeking a highly skilled Voice Specialist to join our team. As a Voice Specialist, you will be responsible for designing, implementing and managing voice communication solutions using Microsoft Teams.

You will work closely with stakeholders to gather requirements and design voice communication solutions that meet business needs. You will also lead the deployment and configuration of Microsoft Teams Voice components, including direct routing, calling plans, voice policies, and auto-attendants.

In addition, you will integrate Microsoft Teams Voice with existing telephony systems, ensuring seamless interoperability and minimal disruption to ongoing operations. You will monitor, analyze, and optimize voice call quality and performance by identifying and addressing network, hardware, and software issues.

You will implement security measures and compliance policies to protect voice communication data and ensure adherence to regulatory requirements. You will also provide advanced technical support and troubleshooting for voice communication issues, working closely with internal teams and vendors to resolve incidents promptly.

Furthermore, you will develop training materials and conduct training sessions for end-users to promote the adoption and effective use of Microsoft Teams Voice features.

Required Skills and Qualifications
  • Bachelor's degree in Information Technology, Telecommunications, or a related field.
  • Proven experience in designing, implementing, and managing voice communication solutions, preferably using Microsoft Teams or other unified communication platforms.
  • In-depth knowledge of Microsoft Teams Voice features, including direct routing, voice policies, call routing, auto-attendants, and emergency calls.
  • Familiarity with session border controllers (SBCs), PSTN connectivity, and SIP trunking for voice solutions.
  • Strong understanding of networking concepts, including LAN, WAN, QoS, and firewall configurations.
  • Excellent problem-solving skills and the ability to diagnose and resolve complex voice communication issues.
  • Effective communication and collaboration skills to work with cross-functional teams, stakeholders, and end-users.
  • Experience in creating user training materials and delivering training sessions to promote technology adoption.
  • Knowledge of security best practices and compliance requirements related to voice communication data.
  • Relevant Microsoft certifications, such as Microsoft Teams Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert, are a plus.
  • Project management skills with the ability to manage timelines, prioritize tasks, and coordinate implementation efforts.
Benefits

This role offers a unique opportunity to work with cutting-edge technology and collaborate with a talented team of professionals. You will have the chance to make a real impact on our organization and contribute to the success of our voice communication solutions.

Others

We are committed to providing a dynamic and supportive work environment that fosters growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional development and career advancement.

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