Network Voice Systems Specialist

3 days ago


Bengaluru, Karnataka, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Network Voice Systems Specialist

We are seeking a highly skilled and experienced professional to oversee our enterprise voice communication infrastructure. This includes managing, supporting, and enhancing VoIP gateways and call recording systems.

Responsibilities:
  • Administer and manage VoIP gateways (Audiocodes, Cisco) to ensure stability and uptime.
  • Monitor and troubleshoot voice circuits to maintain seamless communication.
  • Support and configure call recording and workforce management systems.
  • Manage Cisco Unified Communications Manager (CUCM) for call routing and communication control.
  • Support Contact Center servers and Genesys Cloud solutions, optimizing system performance.
  • Maintain IPC phone trading systems and Cisco Jabber for enterprise communication.
  • Collaborate with IT teams to implement system upgrades and improvements.
Requirements:
  • Bachelor's degree in Computer Science, IT, or related field.
  • 3+ years of hands-on experience as a Network Voice Engineer.
  • Strong knowledge of VoIP gateways, call routing, and CUCM administration.
  • Experience with Verint, NICE, Cisco Jabber, and Genesys Cloud.
  • Familiarity with voice recording systems and IPC phone systems.
  • Excellent problem-solving, communication, and collaboration skills.
  • Willingness to work in a 24x7 rotational shift.
Skills:
  • Azure Infrastructure Services.
  • AWS Infrastructure Services.
  • Cisco Webex/IPCC.
  • UCCX.
  • NICE Contact Center.
Good to Have Skills:
  • Genesys Cloud Contact Center.
  • Advanced CUCM configurations.


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