ServiceNow Developer with CMDB Expertise

3 weeks ago

Chennai, Tamil Nadu, India Encora Inc. Full time
Job Description:

Encora Inc. is seeking a highly skilled ServiceNow Developer to join our team. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions that meet the needs of our clients.

Key Responsibilities:
  • Design and develop ServiceNow solutions that meet the needs of our clients.
  • Customize and configure ITSM, PPM, HRCM modules like Incident Management, Change Management, Request Management, Problem Management, Major Incident Management, Reporting, PA, Dashboard, Workflow, Flow designer, Service Portal and Service Catalog/form development.
  • Provide technical support and resolve incidents, RITMs.
  • Collaborate with cross-functional teams for issue resolution.
  • Ensure ServiceNow configurations comply with security standards.
  • Implement and maintain access controls and security policies.
  • Build and customize reports and dashboards.
  • Implement PA-performance analytics for service improvement.
  • Create and update technical documentations.
  • Maintain documentation for configurations and enhancements.
  • Stay informed about ServiceNow updates and best practices.
  • Propose and implement continuous improvement initiatives.
  • Platform Upgrade project experience.
  • Integration:
    • Build and maintain integrations between ServiceNow and external 3rd party systems. Ex:Teams, Workday, Open system, etc.
    • Work on API configuration, Scripted API integrations and MID server configuration & End-to End Integration development using SOAP, REST,etc.
  • Scripting and Automation:
    • Develop and maintain the Modules - using JavaScript and Glide Script, HTML, CSS, AJAX, Script Include, etc.
    • Implement automation solutions for process optimization ex: Emergency List update.
    • Create and enhance user interfaces, forms/Catalogs, and workflows/Flow designer.
    • Design and implement Service Portal pages for self-service.
    Requirements:
    • Proficiency in Java Script, HTML, CSS, AJAX, Glide script.
    • Implementation experience on VIRTUAL CHAT/AGENT CHAT,CMDB, ITSM, CSM, ITAM, ITOM, ITBM with strong Scripting
    • Extensive experience in ServiceNow platform development and customization.
    • Must have wide implementation experience of ServiceNow APIs, web services, and new integration techniques.
    • Required Technical Skill Set: ITSM, Service Catalog, Knowledge, Incident, Change Problem
    • Certifications:
      • ServiceNow Certified Application Developer (CAD) certification (preferred)+ CIS- ITSM, CSM, HRCM, PPM, CMDB, HAM, SAM, ITIL,
      • Other relevant ServiceNow certifications are advantageous.
    • Analytical and Problem-Solving:
      • Strong analytical and troubleshooting skills.
      • Attention to detail and commitment to delivering high-quality solutions within SLA.

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