Service Process Manager

3 weeks ago


Dildar Nagar, India Fujitsu Full time
Service Process Controller

As a key member of our team at Fujitsu, the Service Process Controller plays a crucial role in ensuring the smooth execution of change requests. This involves a thorough review of the request, a detailed risk analysis, and a comprehensive impact evaluation to inform the final change approval decision.

Key Responsibilities:
  • Evaluate the risk associated with each change request and provide actionable guidelines to minimize its impact.
  • Authorize minor change requests and collaborate with the Change Advisory Board (CAB) for higher-risk changes.
  • Conduct post-implementation reviews to assess the effectiveness of the change request and identify areas for improvement.
  • Participate in Service Review Calls to ensure that all changes are aligned with the client's Change Management standards and procedures.
  • Chair CAB meetings to facilitate informed decision-making and ensure that all stakeholders are engaged.

By working closely with our team and stakeholders, the Service Process Controller ensures that all changes are executed in a controlled and compliant manner, meeting the highest standards of quality and efficiency.



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