Service Process Controller

1 month ago


Dildar Nagar, India Fujitsu Full time

Service Process Controller - Responsible for reviewing the change request, risk analysis, and impact evaluation before the change approval decision is finalized.*Evaluating the risk of change and providing actionable guidelines on reducing the impact.*Authorize minor change requests and coordinate with the Change Advisory Board (CAB, E-CAB) for changes presenting higher risk.*Conduct post-implementation reviews to assess the decisions and performance related to the change request.*Participate in Service Review Calls*Should be able to chair the CABs*Ensuring that all changes are performed in a controlled manner and are compliant with the clients Change Management standards and procedures*



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