Service Delivery Associate

5 months ago


Dildar Nagar, India Fujitsu Full time

Represent Account/Project In Client Meeting - Service Summary PresentationRepresent Account/Project In Vendor MeetingsSOW/SOP Preparation, Review & UpdateThreshold ReviewsCSIP, Automation - Identify Process gaps and take necessary actions to address the same.Review HLD/LLDChair Capacity Review meetings and drive recommendations and solutions to improve the IT Capacity.Participate in relevant IT Service Management meetings such as the CAB and provide necessary inputs. Participate in Weekly IT-SLA as well as the monthly governance call and provide necessary inputs.Desired Certifications : ITIL4



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