Fujitsu Business Relationship Manager

1 week ago


Dildar Nagar, India Fujitsu Full time

Key Responsibilities:

• Represent client projects in meetings with clients and vendors, providing timely and accurate service summaries.
• Prepare, review, and update Statements of Work (SOW) and Standard Operating Procedures (SOP) to ensure alignment with client needs.
• Conduct threshold reviews to identify areas for improvement and implement necessary changes.
• Lead CSIP and automation initiatives to address process gaps and drive efficiency.
• Chair capacity review meetings and drive recommendations for IT capacity improvement.
• Participate in IT Service Management meetings, such as CAB, and provide necessary inputs.
• Engage in weekly IT-SLA and monthly governance calls, contributing valuable insights.
Desired Certifications: ITIL4



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