Strategic Delivery Operations Manager
2 weeks ago
At Saaki Argus & Averil Consulting, we're seeking a seasoned leader with 18-24 years of experience in BPO/KPO/ITES to oversee the effective delivery of services to our clients.
About the RoleWe're looking for a strategic thinker with strong communication skills and project management expertise to lead cross-functional teams and provide guidance, training, and mentorship to foster professional growth.
Key Responsibilities- Lead the end-to-end delivery of client services, ensuring all project goals are met within budget and timeline.
- Develop a deep understanding of client needs and ensure that service expectations are consistently exceeded.
- Manage project budgets, timelines, and resources, identifying and mitigating risks along the way.
- Uphold high-quality standards in service delivery, continuously looking for opportunities to improve processes.
- Build and maintain strong relationships with both internal teams and key client stakeholders.
- Stay up to date with industry regulations and ensure compliance across all operational areas.
- Bachelor's degree in Business Administration or a related field.
- 18-24 years of experience in BPO/KPO/ITES service delivery, with a proven ability to manage large-scale operations.
- Strong leadership and communication skills with a focus on team development.
- Expertise in managing complex projects and delivering results on time and within budget.
- A track record of driving process improvements and implementing customer-centric solutions.
$120,000 - $180,000 per year, depending on experience.
About UsSaaki Argus & Averil Consulting is a leading provider of BPO/KPO/ITES services, committed to delivering exceptional quality and value to our clients.
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