Strategic Delivery Operations Manager

2 weeks ago


Bengaluru Rural, India Saaki Argus & Averil Consulting Full time

At Saaki Argus & Averil Consulting, we're seeking a seasoned leader with 18-24 years of experience in BPO/KPO/ITES to oversee the effective delivery of services to our clients.

About the Role

We're looking for a strategic thinker with strong communication skills and project management expertise to lead cross-functional teams and provide guidance, training, and mentorship to foster professional growth.

Key Responsibilities
  • Lead the end-to-end delivery of client services, ensuring all project goals are met within budget and timeline.
  • Develop a deep understanding of client needs and ensure that service expectations are consistently exceeded.
  • Manage project budgets, timelines, and resources, identifying and mitigating risks along the way.
  • Uphold high-quality standards in service delivery, continuously looking for opportunities to improve processes.
  • Build and maintain strong relationships with both internal teams and key client stakeholders.
  • Stay up to date with industry regulations and ensure compliance across all operational areas.
Qualifications
  • Bachelor's degree in Business Administration or a related field.
  • 18-24 years of experience in BPO/KPO/ITES service delivery, with a proven ability to manage large-scale operations.
  • Strong leadership and communication skills with a focus on team development.
  • Expertise in managing complex projects and delivering results on time and within budget.
  • A track record of driving process improvements and implementing customer-centric solutions.
Estimated Salary Range

$120,000 - $180,000 per year, depending on experience.

About Us

Saaki Argus & Averil Consulting is a leading provider of BPO/KPO/ITES services, committed to delivering exceptional quality and value to our clients.



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